This 2-Day interactive workshop explores the Enneagram as a powerful tool for enhancing your customer service skills. Participants will gain a deep understanding of the nine Enneagram types and their core motivations, enabling them to better understand diverse customer needs and behaviors.
By the end of the workshop, participants will be able to:
• Build a comprehensive knowledge base of customer service principles and best practices for each Enneagram type.
• Grow in their versatility and identify enhancement opportunities in their current customer engagement strategies.
• Develop tailored communication techniques that resonate with different Enneagram types.
• Foster empathy and adaptability to improve customer interactions.
• Understand the Enneagram personality framework and how it can be applied to client interactions.
• Identify your Enneagram type to better recognize your strengths and challenges in client servicing.
• Recognize and appreciate the different Enneagram types in clients to tailor your communication and service approach.
• Develop strategies for building rapport with clients by understanding their core motivations and needs based on their Enneagram type.
• Enhance your conflict resolution skills by applying Enneagram insights to defuse misunderstandings and manage difficult client situations.
• Understand what motivates your clients’ financial decisions and what is deemed as gold standard servicing from each type’s perspective.
Wealth Managers, Financial Advisers, Insurance Advisers, Estate Planners, Will-Writers,Bankers, Relationship Managers
Vivien is a renowned International Enneagram Association (IEA) accredited Senior Trainer & certified Professional Coach who is passionate about empowering individuals with effective communication and leadership skills within the Financial Service industry & Singapore’s leading companies.
With more than a decade of training experience, her corporate workshops have equipped organisations to realize their limitless potential and improve workplace cohesiveness through practical people management tools.
Her personal clients range from individuals who are looking for self-development, to some of Singapore’s leading organisations & industry change makers. Armed with deep empathy & conviction, her workshops are known to be life transforming and impactful.
